所属栏目:银行与金融机构/商业银行/2025/2025年第04期

Peer pressure and moral hazard: Evidence from retail banking investment advisors
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发布日期:2024年09月02日 上次修订日期:2024年09月02日

摘要

While it is generally believed that pressure from peers induces employees to improve their efficiency and performance, little is known about whether employees' improved performance is detrimental to the interests of others. Based on a granular dataset at the individual-month level of investment advisors' and customers’ accounts from a large retail bank in China, we find that peer pressure, as measured by the performance of advisors relative to their colleagues in the previous month, can induce the advisors to sell more financial products, but can also exacerbate misselling, resulting in a significant increase in sales of poor-quality financial products ("high-risk-low-return" products). The causal link is identified with an exogenous change of peer size. The peer pressure effects are pronounced among poor performance advisors, and client complaints play a monitoring role in curbing misselling. By exploring the correspondence between advisors and clients, we find that misselling occurs mainly between female advisors and male clients, and between advisors who lack work experience and clients who lack investment experience.
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Chenhao Wang; Yuchen Xu; Ting Zhang Peer pressure and moral hazard: Evidence from retail banking investment advisors (2024年09月02日) https://www.cfrn.com.cn/dzqk/detail/15888.html

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