This paper examines the interactional phenomenon where an institutional complainee initiates a complaint and becomes a co-complainant
with their original complainant against a third party that is proposed to have caused grievances to both participants. Institutional complainees initiate their third-party complaints when their complainants repeatedly refuse to affiliate with their attempts to shift responsibility or their proposed solutions. This shift from being the complainee to being a co-complainant is regularly accomplished through practices in which the institutional complainee: 1) produces implicit counter-complaints; 2) partitions complainants and themselves as sharing similar identities; and 3) highlights and upgrades their own grievances. Once complainants affiliate with their complaints, institutional complainees attempt to end the complaint sequences. The interactions end with a sense of solidarity sustained between the participants, even though no satisfying solutions are offered to the original complainants. The findings suggest that institutional actors can make relevant their noninstitutional identities and go against what is expected of them as institutional actors to achieve the institutional task of directing blame away from their
institutions. Recorded phone conversations between local residents and various institutional actors during COVID-19 lockdowns in China serve as data for this study.
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