Research Question/Issue: This study investigates whether and how political connections affect customer complaints in the Chinese market, using a comprehensive dataset from the country’s largest online complaint platform. Research Findings/Insights: Analyzing 22,644 firm-year observations from 2018 to 2023, we find that politically connected firms experience significantly fewer customer complaints. A one-unit increase in political connection strength is associated with a 9% reduction in complaints relative to the sample mean. This effect operates through two primary mechanisms: a reputation-motivation channel and a financial resource channel. The mitigating effect is more pronounced for firms in highly marketized regions, those with higher advertising expenditures, companies facing greater earnings pressure, and those with lower tangible asset ratios. Theoretical/Academic Implications: Our study contributes to the literature on political connections and corporate governance by demonstrating how political capital translates into tangible consumer experience advantages. It also advances research on the determinants of customer complaints by highlighting the role of internal governance mechanisms, particularly managerial political ties. Our findings support the Corporate Reputation and Financial Resource Hypotheses while challenging alternative explanations based on regulatory shielding or managerial complacency. Practitioner/Policy Implications: For corporate leaders, our results underscore the importance of reputation management and quality investment, particularly when political connections are absent. Policymakers should consider strengthening public monitoring institutions to reinforce reputational incentives across markets. Investors may use customer complaints as an indicator of product quality and operational stability in their investment decisions.

Recent technological advancements have enabled the emergence of business organizations fully managed by algorithms, such as decentralized autonomous organizations (DAOs) or through artificial intelligence (AI), as observed in China’s online food delivery sector. These organizations are collectively referred to as algorithm-managed firms (AMFs). Given machines’ capabilities in data collection and analysis, human directors are increasingly being replaced by algorithms or AI in specific sectors. This article contends that algorithms can effectively take over human directors’ managerial, monitoring, and mediating roles. The diminishing role of human directors raises certain concerns of stakeholder protection. Unlike human directors, algorithm directors or managers would not consider stakeholders’ interests unless clearly instructed to do so. However, the algorithm supplier and the AMFs may lack the incentives to fully consider stakeholders because they do not always internalize the social costs. To address the challenges of AMFs, policymakers need to consider different regulation strategies. First, they must choose between command-and-control regulations and target-based regulations. Command-and-control regulations often do not work well because regulators lack enough information or control over complex algorithms. Instead of setting detailed technical rules, policymakers should adopt target-based regulations that let the algorithm balance various interests and regulate its own operations. Second, policymakers should decide between entity-based and algorithm-based regulations. Algorithm-based regulation is more suitable because it prevents companies from passing costs onto society. The state could consider regulating the composition of the board of directors of the algorithm supplier to ensure that they incorporate the concerns of stakeholders’ interests in the development of the algorithm. Additionally, corporate law doctrines that protect creditors and other stakeholders, such as piercing the corporate veil and limiting liability for corporate torts, must be revisited and modified because their foundational assumptions no longer align with the realities of AMFs.

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Purpose – Estimates disclosure of human capital management for Chinese listed companies. Investigate the patterns ofthe disclosure of human capital management acrossindustries and regions. Examine the determinants of human capital management disclosure in China. Examine the association between human capital management disclosure and firm performance. Design/methodology/approach – We employ natural language processing techniques on annual reports’ management discussion and analysissections.We construct exposuremeasuresforten human capitalmanagement dimensions and synthesize them into one comprehensive measure of human capital management disclosure. We conduct empirical analysis on the measure using a sample of Chinese listed companies during 2009–2022. Findings – We construct a measure of human capital management disclosure for 5,153 Chinese companies during 2009–2022. We find that firms with high HCM disclosure are more labor intensive and have more cash holdings and R&D expenditure but have lower sales growth, market-to-book ratio and leverage. HCM disclosure is associated with better future accounting performance but poor future market valuation. There are substantial variations in HCM disclosure across industries, geographic regions and ownership types. HCM disclosure has increased significantly during the COVID-19 pandemic. Social implications – The increased HCM disclosure and its association with firm operating performance and market valuation indicate the relevance of HCM in corporate management and underscore the need for more robust and standardized disclosure of HCM in China. Our findingssupport recent regulatory efforts by CSRC to enhance the transparency and accountability in HCM disclosures and advocate for more explicit and specific HCM disclosure requirements in the future. Originality/value – We propose a quantitative measure of human capital management disclosure, which can be modified to apply to other markets. We construct a comprehensive, ready-to-use dataset for HCM disclosure for Chinese listed companies and conduct descriptive analysis on the dataset. We identify the patterns of human capital management disclosure and its determinants in China.

While government support programs are often effective at helping firms achieve their objectives, these programs may have unintended consequences. Motivated by this, this study empirically examines the impacts of receiving investments from government-guided funds (GGFs) on executive-employee pay gaps in Chinese public firms. The results from difference-in-differences analyses show that GGFs investments lead to a significantly greater widening of the pay disparities between executives and employees in recipient firms than in other firms after funding is granted. This widening gap is driven by a larger increase in executive compensation relative to employee wages. The mechanism analysis suggests that increased cash holdings associated with receiving GGFs create financial slack that facilitates managerial opportunism, ultimately resulting in greater pay gaps. These findings reveal an unintended consequence of GGFs, highlighting an overlooked agency cost of government financial support programs.

This paper examines the relationship between award-winning CEOs and the levels of innovation investment in Chinese-listed companies. The findings indicate that CEOs who have received awards are more likely to foster increased corporate innovation. Additionally, these award-winning CEOs are associated with enhanced long-term operating performance for their firms and reinforce the link between current R&D investments and future operational success. Ultimately, our results suggest that CEO awards can enhance corporate innovation through two primary channels: first, by attracting investors, thereby alleviating financing constraints, and second, by promoting greater engagement from academics and overseas talent in innovation initiatives.

We examine whether firms with high organization capital (OC) are more likely to purchase Directors’ and Officers’ (D&O) liability insurance, using a panel of Chinese A-share listed companies from 2009 to 2021. We document a robust positive association between OC and the propensity to carry D&O insurance. The effect remains statistically and economically significant after controlling for firm characteristics and employing multiple identification strategies to address endogeneity. We propose two economic channels through which OC affects D&O insurance demand, namely, agency and information asymmetry. Consistent with these mechanisms, we find that the positive OC–D&O relationship is significantly stronger in firms with weaker internal governance and those facing opaquer information environments. Additional cross-sectional analyses show that this effect is concentrated in privately-owned firms and in regions with more developed market institutions, suggesting that external pressures accentuate the value of insuring key decision-makers. Our results are robust to alternative model specifications and remain stable after using propensity score matching, instrumental variable approaches, and the Heckman two-stage model. Overall, the findings highlight OC as a critical internal driver of corporate insurance decisions. Firms with substantial intangible assets strategically obtain D&O coverage to strengthen governance and reduce information frictions, especially in emerging markets like China where formal investor protections are still evolving.

Investors’ prior experiences with a stock substantially affect their willingness to repurchase it. This paper explores the repurchase effect, a psychological bias in which investors are reluctant to repurchase stocks that have appreciated after a prior sale. To quantify this bias, we develop a novel stock-level measure, termed Repur, and investigate its implications for cross-sectional asset pricing. Our findings show that stocks with higher Repur tend to experience reduced future buying pressure from investors, which in turn results in lower subsequent returns. Economically, long-short portfolios based on Repur yield annualized abnormal returns exceeding 23% for equal-weighted and 11% for value-weighted risk-adjusted returns. Further analyses show that the pricing effect of Repur is more pronounced following periods of high investor sentiment, for stocks with greater arbitrage constraints, and for firms with smaller investor bases. Out-of-sample evidence from China confirms the significant pricing impact of the repurchase effect.

This study integrates microstructure theory with asset pricing to investigates how the idiosyncratic volatility (IVOL) puzzle operates through specialized liquidity risk channels in China’s A-shares market. We employ intraday transactions data to perform a novel decomposition of liquidity into its variable (informational) and fixed (transitory) components. We show that the anomalous negative relationship between IVOL and future returns emerges from the intricate interaction of liquidity risk exposure, information and arbitrage constraints, and measurement biases. Specifically, the variable component tied to informed trading and adverse selection exposes high-IVOL stocks to greater arbitrage risk during liquidity shocks, while the fixed component exacerbates their vulnerability to short-term market-making cost fluctuations. Our results reveal that the IVOL puzzle is not a statistical artifact but a rational pricing phenomenon driven by omitted liquidity risk, mediated by the country’s unique institutional environment and monetary conditions.

The essay delves into the impact of environmental uncertainty on asymmetric mispricing utilizing the data from listed firms in China spanning from 2007 to 2023. Our analysis reveals that environmental uncertainty amplifies stock mispricing within capital markets, whether upward or downward. Diverging from prior research, we distinguish between upward and downward mispricing and reveal the black box of environmental uncertainty affecting stock mispricing from dual channels. Specifically, environmental uncertainty intensifies upward mispricing through heightened earnings management and exacerbates downward mispricing by boosting investor irrationality. Furthermore, we explore the heterogeneous impact of different media coverage. In the downward mispricing sample, negative media exacerbated the relationship between the two, while positive coverage played a mitigating role. In the upward mispricing sample, only negative reports have a significant impact, and mitigate the impact of uncertainty on mispricing. Our research on media heterogeneity once again proves that it is a double-edged sword. Our research indicates that improving the capacity to recognize different mispricing mechanisms in various market directions can greatly boost decision-making efficiency. Meanwhile, it is vital to strengthen professional ethics in media organizations and encourage more objective reporting. These efforts can jointly contribute to improve he efficiency of emerging capital markets.